Welcome to volunteer services at Yeovil Hospital. Over 300 individuals give their time to make a real difference to staff, patients and visitors. We are proud of our volunteer team and the enormous contribution it makes.

If you enjoy working with a mix of people and would like a rewarding role then becoming a volunteer is a fantastic opportunity. Volunteers need to work well in a team, be friendly, sociable and enjoy meeting people.

Adult in-patient wards

Volunteers provide company for patients on the wards; assisting at meal times, running errands  providing information on hospital services to both patients and visitors.

To find out more view PDF.

Emergency Department

Support staff at key busy times particularly lunch-times and evenings to offer and serve refreshments. Provide information and non-clinical support to patients and visitors. Run errands and accompany appropriate patients to other hospital departments.

To find out more view PDF.

End of life companion

To offer support to patients and families at the end of life by offering companionship, support, comfort and holistic support. Sitting with patients during their final few hours in order they have company.

To find out more view PDF.

Freewheelers

You need to be a confident motor cyclist to take on this important role. Freewheelers are fully trained to advanced standards enabling them to provide emergency motorcycle transport for urgent medical supplies both locally and, occasionally, nationally. To find out more please go to our webpage: http://www.yeovil-freewheelers.co.uk/

Friends and family questionnaires

To assist in completing Friends and Family surveys (iPad or paper), educating patients about the benefits of the Friends and Family questionnaires.

Friends Coffee Shop in ED

To find out more email: andrea.ledger@ydh.nhs.uk

Friends of Yeovil Hospital shop

Additional help is always required in the hospital shop and to take a trolley around the wards – weekdays, evenings and weekends.

To find out more view PDF.

There is also an urgent vacancy for a morning newspaper delivery person. We are looking for a capable, reliable person for the delivery of newspapers to the wards on a Sunday morning. This position is for 3.5 hours and requires an early morning start at 7:30am. No previous experience is required but the applicant must be confident to handle cash and able to work on their own. Training will be provided. Minimum wage and paid holidays will apply.

For further information and an application form please contact either:

Nili Foo – Shop Manager
Telephone: 01935 384755

Margaret Spurr – Chairman
Telephone: 07709 914199
Email: margaretspurr@btconnect.com

Intensive Care Unit (ICU)

The role of the volunteer in the Intensive Care Unit is to provide guidance and support to relatives, carers and visitors to the Unit.

To find our more view PDF.

Macmillan information centre

The Information and Support Centre offers guidance and support to patients, relatives and carers affected by cancer, providing a friendly drop-in service within the hospital.  Volunteers will offer information and assist in locating the most appropriate information and contacts.

To find out more view PDF or the following page.

Macmillan unit

To welcome patients, relatives and visitors to the unit and support clinical staff within boundaries of the role.

To find out more view PDF or the following page.

Maintenance & General Handyman Volunteer

For more information please email: andrea.ledger@ydh.nhs.uk

Meet and greet

Volunteers required to provide a friendly and helpful welcome to all those arriving at the hospital.

To find out more view PDF.

Outdoor volunteers

Do you enjoy the outdoors?  Are you friendly and helpful?  We are looking for people like you to join our outdoor volunteers’ team.

Your activities might include meeting and greeting at our main entrance, helping people to and from their cars, assisting in the gardens or helping people with Pay and Display and directions.

You can choose days and times to suit you.

To find out more view PDF.

Patient voice

Patient Voice, formerly Public Participation Group (PPI), is a small team of volunteers who carry out the “Your Care” ward based questionnaires.

Each member is designated a ward, which includes attending peer review meetings.  Members are rotated on an annual basis.

In addition, we carry out specific pieces of work including mealtime observations and noise at night environment issues.

If you are interested in joining Patient Voice, please contact Sue Smith on Patient.Voice@ydh.nhs.uk

Queensway Day Hospital

Welcomes patients and visitors, offers refreshments, assists with lunches, runs errands and accompanies patients to other parts of the hospital.

To find out more view PDF.

Radio Camelot

To find out more view PDF.

Yeovil Hospital Charity champions

If you are a community-minded individual who enjoys meeting people and supporting charities, then we need your help. We need people to help us with a whole range of fundraising activities including; stewarding at events, event planning and bucket collections. Volunteers are also welcome to organise and run their own fundraising activities to help us raise the funds needed to buy new equipment and update our facilities. Some of our Charity Champions will also be asked to help promote any appeals we are running, such as the Flying Colours Appeal, by talking to groups of people who want to learn more. If you would like more information on these roles please contact Sarah Cherry on: 07920 207914 or email: sarah.cherry@ydh.nhs.uk

To ensure we match your needs, skills and experience with the right volunteer role, we carry out a thorough process to find out which area of the hospital will best suit you.

Recruitment

To ensure we match your needs, skills and experience with the right volunteer role, we carry out a thorough recruitment process to find out which area of the hospital will best suit you. This will include obtaining references, occupational health screening and a DBS (Disclosure and Barring Service – formerly CRB) depending of the area of placement.

Training

You will attend a half day Trust Induction, specific training (usually a half day) plus some local induction in the department or ward in which you will work.

Once you are in your role, we hold regular team meetings for updates and to share ideas.

Application Form

Volunteer application form

The first step is to complete an application form.  Email or post it back to:

Andrea Ledger
Volunteer Coordinator
Yeovil District Hospital NHS Foundation Trust
Higher Kingston
Yeovil
BA21 4AT
e-mail: andrea.ledger@ydh.nhs.uk

Please also refer to our Volunteer Services Policy.

Pete Woodgate, Macmillan Unit

????????????????????????????????????

“Three years ago I finished work to become my wife’s carer. Around the same time her brother was diagnosed with cancer. As part of his treatment Jon was given chemotherapy and this is how I came to know the Macmillan Unit and met the Volunteer Co-ordinator.

“My wife reminded me that hospital volunteering was something that I had always wanted to do. The next day my application was submitted.

“Volunteering at YDH has opened up a whole new world for me – making a cuppa and having a friendly chat can make such a big difference to patients.  I call volunteering in the Macmillan Unit doing my bit for others.”

Jill Hudson, Visitor Support, Intensive Care Unit

????????????????????????????????????
“I have volunteered in different parts of the world for most of my adult life. Volunteering is about helping others in times of need. By offering a helping hand, a friendly word, sometimes a hug or maybe just a smile can give both support and comfort  and make such a difference to someone’s day.

“Volunteering is hugely rewarding; broadening your horizons, learning new skills, providing the opportunity to meet new people and often making very good friends.

“A little time to spare, a desire to help is all it takes. It is a very worthwhile venture, one I simply love and it is a privilege to serve our community in this way through Yeovil Hospital.”

Julia Wood, The Friends Shop

“I have always wanted to work in a hospital. I use skills which I have already – and also learn new ones. When I take the trolley to the wards I am helping people who are ill.  I meet lots of new people and learn how to get on with them. I have been helping in the hospital shop for five months.”

Mike Douris, The Friends Shop

“I had been looked after in A&E and the cardiac ward.  I therefore felt I would like to give something back. I joined the shop when I retired and have been visiting the wards with the shop trolley for seven years.

“I get a lot of satisfaction from knowing I am doing something to help the patients and that the shop contributes to the funds which go back into the hospital. I enjoy meeting so many different people.”

Ian Aze, Paediatric and Young Persons Unit

????????????????????????????????????
“I have been a volunteer in this unit for eight months and it is the highlight of my week.

“Parents with a poorly child are glad of a drink and a chat. A child would like a toy, or a video. A little girl has had her op so can now have something to eat. How about honey on toast? I might notice that a toddler is ready to go home so rather than see mum struggle with a buggy and four great bags, I will help her to the car.

“Surely not time to go already? I leave knowing I have made a difference, it may only be small but it gives me great satisfaction. Roll on next Friday.”

Rob Ham, Radio Camelot

Robert Ham

“I started volunteering at Radio Camelot to do something worthwhile over my summer holidays. As soon as I started I knew that I would never want to stop. I have now been here for 18 months. I really enjoy meeting the patients on the wards and finding out about them as they talk about the music they love and what memories it brings back.

“After collecting requests I present the request show knowing it is an escape for all those listening from their worries; even if it is just for a short period of time when they can just enjoy the music.

“Our slogan is ‘pause a while and make a patient smile’ and there is nothing more rewarding.”

John Birch, ASPIRE Stroke Group 

“Giving of myself – my reward that I can be that extra pair of hands.”

Keith Stevens, Chaplaincy

“I have been a volunteer member of the hospital chaplaincy team since 2006. I consider it to be the most worthwhile activity I undertake.

“One Sunday each month I visit patients on the wards who have requested a visit. Without fail, upon leaving the hospital, I realise it is me who has been touched and been ministered to. What a great joy and privilege.”

Students wishing to gain clinical experience of working in a hospital prior to their university application should contact the Work Experience Co-ordinator, Elaine Cox. Please email her on elaine.cox@ydh.nhs.uk or ring 01935 384529.

For any queries please contact:

Andrea Ledger
Volunteer Coordinator
Yeovil District Hospital NHS Foundation Trust
Higher Kingston
Yeovil
BA21 4AT

Switchboard: 01935 475122
e-mail:  andrea.ledger@ydh.nhs.uk
Telephone: 01935 383183

 

For any queries please contact Andrea Ledger – Volunteer Coordinator
Telephone: 01935 383183
Email: andrea.ledger@ydh.nhs.uk