Welcome to the pages for the Symphony Care Hub, a new way of supporting local people to get the most out of health and care services in South Somerset.

The Symphony Care Hub has been developed by patients, carers, health and social care staff and voluntary organisations as a better way of supporting people living with three or more specific long-term conditions.

It will put the patient in control of their care and ensure they get the most from local services.

We will use these pages to help patients, families, carers, and staff understand and use the Symphony Care Hub and to provide information to help people develop their personal care plans. Please visit regularly for updates.

Why have we created the Symphony Care Hub?

There are many NHS and voluntary organisations in the county which provide valued services to help local people stay healthy and independent. However, because they often work separately, sometimes it can be difficult for them to share information and expertise with each other, with patients, or with carers. This can lead to delays and mean people have to repeat information to different staff, or attend multiple appointments.

The Symphony Care Hub has been developed by patients, carers, health and social care staff and voluntary organisations as a better way of supporting people living with three or more specific long-term conditions.

The first Hub is based at Yeovil Hospital, and employs staff called Care Coordinators. It is their job  to work with patients to arrange care and develop a single plan for patients’ health and wellbeing.

The Hub also employs doctors who are experts in working with people who have several conditions, and Key Workers who will be the first point of contact for patients and will help them access other support.

The Hub will help patients to navigate through these different services more efficiently and effectively than ever before, and will work with each patient to create a bespoke Single Care Plan.

What is a Single Care Plan?

When a patient  chooses to participate in the Symphony Hub, the Hub will support them (and their carers) to develop a single care plan. This will bring together details and arrangements for any care and support already being accessed – and any other suitable support – making it easier for people to stay in control of their health and wellbeing.

Patients, and any chosen carers or family, would be able to access the care plan through a safe, secure and easy to navigate website called Patients Know Best.

Find out more by visiting www.patientsknowbest.com

Click on the video links next to each photo to meet the Symphony Care Hub team members.

Senior Care Coordinator – Debbie Gibbons

Fiona  Dewdney, Care Co-ordinator

 Andrea Ledger, Keyworker

 Joyce Pitman, Keyworker

Sarah Oliver, Keyworker

We are located near Queensway Day Hopsital at Yeovil Hospital. Please click on the below map to see where the entrance to Queensway Day Hospital is located in the hospital grounds.

Hospital Map

Floor layouts of Yeovil Hospital