At Yeovil District Hospital NHS Foundation Trust, we are committed to providing you with the best possible patient experience.

We’d like you to tell us about your hospital experience as it will help us know what we are doing right and where we might improve.

Your opinions, comments and ideas are important to us and do make a difference. Please use the links provided to tell us what you think of our services and facilities, good or bad and to let us know your ideas about how we could make our services even better.

Or if you prefer you can also have your say on NHS Choices – Click here

 

View the full compliment list

Most exceptional nurses

I had knee surgery and had the most fantastic team of staff looking after me – just exceptional. The people who most stick out in my mind were Sally, Michele, Jes, Marcus and their teams, also the pain management nurse who made a huge difference providing superb health care, respect and compassion, never once was anything too much trouble, you were constantly their priority, they also all had a level of gentleness I have not come across in hospital before, basically genuine kindness.

Everyone, health care assistants, student nurses, housekeepers, porters just doing so much and with a sense of humour, excellent team work, made my stay even though painful, very pleasant. Exceptional physio care from Rob and Pete and co, warm and quickly they gained your trust and just lifted you to progress and see light at the end of the tunnel.

Special thanks to Sally who is just amazing, she enters the ward, scans it and within seconds any slightest problem is sorted, jugs filled, space tidied, forti juice in the flavour you will drink supplied. If it will make you feel better and more comfortable she will sort it.

I have had five surgeries in my life in many hospitals and never have I come across this most exceptional of nurses, warm caring and sense of humour. I really could ramble on more I am sure you can see how thankful I am but I really really was impressed.

Clinician performing 4D scan was perfect for the job

Yesterday I went for a 4D scan and I would just like to say that the clinician performing the scan was brilliant! She was very friendly, knowledgeable, chatty, and made me and my partner feel very relaxed and involved. She was perfect for the job in mine and my partner’s opinion, and made the experience all the more better! She answered all my questions, was very patient, and just seemed really nice!

Treatment was exemplary
My mother was in your care from Sunday 23rd until Wednesday 26th September, in Ward 9a. From the moment we called the ambulance to the time we collected from the discharge lounge, her care and treatment was exemplary. Quite amazing. Thank you so much.

Send us your compliment

Our complaints policy is based on national guidance from the Department of Health. All formal complaints whether received verbally, by email, or in written form and whether raised directly from a patient or on their behalf are registered and fully investigated by the Trust.

Complaints are administered through the Clinical Governance Directorate who co-ordinate the investigation on behalf of the Chief Executive.

There are clear guidelines about how quickly we should complete our investigations, and a final response must be provided within a timescale agreed with the individual complainant.

Complaints are one of the largest sources of information about how patients view our services and we are committed to learn from the concerns raised and make changes to benefit future patients.

Complaint reports are taken to the Board of Directors and we also have a Compliments, Concerns and Complaints Committee which meets quarterly. This group has strong user and public representation and is responsible for overseeing all aspects of the complaint’s agenda and reviewing the Trust’s management of complaints received, and the efficiency and effectiveness of the responses provided. We also produce an Annual Complaints Report.

You can download an information leaflet about complaints below.

If you would like to make a complaint please email complaints@ydh.nhs.uk or call the Complaints Department 01935 384706. Alternatively, you can write to: Mr Paul Mears, Chief Executive, Yeovil District Hospital NHS Foundation Trust, Higher Kingston, Yeovil, Somerset BA21 4AT

Leaflets
Patient Experience

We are committed to continually improving and want to hear from you about your experiences of Yeovil Hospital.

The Friends & Family Test takes just minutes to complete, is completely anonymous, and lets us know if we are getting things right for our patients. If you have recently been a patient within our Emergency Department (A&E) please take a few moments to share your thoughts on this experience Survey.

There are currently no patient surveys to take part in.