Ward 10 is located on Level 10 of Yeovil Hospital and is for the inpatient care of children and young people, from 0 to 24 years. For an overview of what to expect on the ward, please see the drop downs below:

Accommodation will be in either a male or female only (same sex) bay or in a single room – Bay 10 or Rooms one and two. Patients tell us that being in same sex accommodation makes a big difference to how comfortable and relaxed they feel while they’re in hospital.

The remaining bays and side rooms accommodate younger patients and therefore we ask that you do not enter these areas.

On admission you will allocated a named nurse, who will be responsible for your care. At the end of your bed you will find a
board showing the name of your consultants and the nurses who will be looking after you. However, we are all here to help you.

If you wish to discuss anything about your stay with us, please feel free to speak to any member of the team. We will be happy to answer your questions.

Car park spaces are limited at Yeovil District Hospital and there are charges for parking. The surrounding streets are for resident permit holders parking only. If you are coming to hospital for a planned procedure we advise you not to drive yourself but to either use public transport or ask someone to drop you off.

The doctor’s round takes place in the morning on the ward. During the day there will be a doctor on the ward who will arrange blood tests, x-rays etc.

The consultants, surgical teams, Orthopaedic teams and other specialists visit the ward at other times.

You are allowed visitors throughout the day until 8pm and we ask that noise is kept to a minimum after this time as younger patients will be settled for the night. Please limit visitors to a maximum of four at all times.

Stopping the spread of infection in hospital is vitally important. Staff work hard to ensure the environment is clean and any
contact with you, or procedure, is carried out following strict hygiene guidelines.

You can help stop infections spreading by:

  • Hand cleansing:
    Wash your hands regularly, especially after using the toilet and before eating and drinking. This applies to your visitors too. They should use the hand gel situated at
    the red hygiene station on entering and leaving the ward.
  • Visitors:
    should not use patient toilets – there is however a
    designated resident parent toilet.
  • Please feel free to ask hospital staff if they have washed or used alcohol gel to clean their hands and talk to them if you are concerned about infection or the cleanliness of the ward.
  • Please ask your visitors not to sit on your bed, there are chairs available
  • Please do not touch dressings, drips or medical equipment.
  • Sharing:
    Do not share food/drinks with other patients and keep edibles in your locker.
  • Visitors:
    Please DO NOT visit if you are feeling unwell with sickness, diarrhoea, fever, sore throat or flu.

We ask you to agree not to abuse the facilities in any way. We understand that there may be times when you are frustrated, angry or upset, and we will help you find the right member of staff to discuss any concerns you may have. However, shouting or bad language are not effective or acceptable forms of communication.

Yeovil Hospital has a “zero tolerance” approach to behaviour that is inappropriate or threatening to patients, visitors or staff. We will not tolerate any kind of threatening behaviour – verbal,
physical or psychological, and we have a policy to ensure that this is dealt with appropriately. This involves asking the person to come to an agreement about
the behaviour we expect from them. In rare circumstances where this agreement is not kept, we can, and will, remove the person
from the hospital.

We ask that you are considerate to your fellow patients during your stay, they may need sleep or rest following an operation or
be feeling unwell and want peace and privacy.

Always ask a member of staff if you need to leave the ward for any reason.

You are welcome to bring in your own DVDs or ipad/android device etc, but films must be of suitable certificate rating for everyone watching.

Free WiFi access is available on the ward but please use responsibly. If you have any questions about accessing the internet at Yeovil Hospital, please ask a member of staff.

Yeovil Hospital cannot be held responsible for the nature and/or content of materials accessed through the internet, but we do
take every reasonable precaution to keep children and young people safe and prevent them from accessing inappropriate
content.

You can usually use your mobile phone on the ward but please be aware that you may be asked to switch it off or use it away from medical equipment as it can cause interference.

Be considerate when using your phone, turning it off during consultations and keeping the noise down when other patients are sleeping nearby. Please do not take pictures or videos of other patients or staff.

YDH is a smoke-free zone, which means that you cannot smoke anywhere inside hospital property and adjacent areas, such as entrances to hospital buildings. Recreational drugs and alcohol are also not permitted.

Meals are served to you on the ward and you will be asked to choose from a menu by nursing staff.

Approximate mealtimes are:
Breakfast: 8am
Lunch: noon
Supper: 5pm to 5.30pm

Drinks and snacks are available in between mealtimes.

Visitors to Yeovil Hospital are welcome to use The Gallery Coffee Shop based in Outpatients on Level 3. It is open weekdays 9am to 4.30pm, this serves freshly-ground coffee, tea, hot chocolate and cold drinks. Light snacks are also available.

There is also a Coffee Pod at the main entrance.

The Canteen Restaurant is situated on Level 2. Open from 8am to 8pm, 7 days a week. It serves hot breakfast, brunch, lunch and supper. A large range of sandwiches, hot and cold drinks
and snacks are available.

During quiet periods, a vending service is provided.

Newspapers, magazines, stamps, gifts, cards and toiletries can be bought from the League of Friends shop in the main entrance on Level 3. It is open Monday to Friday 9am to 8pm; Saturday and Sunday 2.30pm to 4.30pm and 6.30pm to 8pm.

A trolley service manned by volunteers, selling newspapers, sweets, snacks and drinks visits the ward on a regular basis.

A closed circuit TV and automatic lock on the main ward door are part of our security system to ensure your safety. Visitors may be asked for identification at any time when visiting the ward. Please do not bring in any valuables such as jewellery or a large amount of money. Your possessions are your own responsibility whilst on the ward. We also ask you not to allow others to follow you into the area if you don’t know who they are.

We provide an information board for items of interest. Please feel free to add to this.
We recognise that health promotion is appropriate to a hospital environment. Leaflets and information on display may help to answer any doubts or questions. If they don’t, please feel free to ask a member of staff or place a comment or question in the suggestion box and we will get back to you as soon as possible.

We will always keep anything you tell us confidential (unless there is a very good reason why we should not). If we do have
to inform another health professional about your care, we will discuss this with you and request your permission to do so.

The Chapel on Level 4 offers everyone a place for calm. It is a place to take refuge in, if your time in the hospital feels stressed. Because it is a place for everyone we have laid it out with a number of different areas. There is an area for Christian prayer and worship, an area which Muslims and other faiths use, as well as an area which has no links with religion. Spiritual care includes sharing concerns for all the things which can cause worry or distress when someone is in hospital. A chaplain is on-call all the time and you can ask a member of staff to page them.

  • Please be mindful at the privacy of fellow patients and respect their bed space.
  • Mobile phones and devices are permitted on the ward but please use sensibly.
  • Please do not take photographs or videos of others.
  • Free WiFi access is available on the ward but please use responsibly. Parents have responsibility for their child’s access, Staff are unable to monitor this.
  • Patients please do ask a member of staff if you need to leave the ward so we are aware of your whereabouts.
  • Please do speak to staff if you have any questions or concerns and we will do our best to help you.
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  • Please do not use abusive language, swearing or inappropriate behaviour on the ward. It will not be tolerated. Visitors can be asked to leave or removed by security; patients can also be transferred from the ward. Please remember we have very young and very sick patients on the
    ward, who need a calm environment.
  • Patients over 18 are not permitted to mix with younger patients as this could pose a safeguarding risk to the child.

Planning your discharge starts when you are admitted. Before you can go home there may be a few things that need to be
done first:

  • Making arrangements for follow up
  • Getting medicines from pharmacy
  • Completing paperwork
  • Printing the discharge summary for you to take with you

Everyone will try to make sure that these things are completed as quickly as possible, but sometimes there will be a bit of a delay between the doctor saying that you can be discharged and the time you actually leave the ward as we get everything you need in place.

Contact

If you require further information or advice, either before or after admission please contact:

Ward 10 – 01935 384 834

The Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) at Yeovil Hospital is available to provide advice when you have concerns and offers support to patients and families in a confidential environment.

The PALS Officer can be contacted on 01935 384 706, or ask a member of staff to contact them to visit you on the ward.

‘We Want Great Care’ survey

We welcome feedback to promote good service. Please participate in our ‘We Want Great Care’ survey
to help us to develop and maintain our services.

Ref: 31-16-101 np
Review: 04/18